mirror of
https://github.com/VTECRM/vtenext.git
synced 2026-02-26 16:18:47 +00:00
74 lines
2.3 KiB
PHP
74 lines
2.3 KiB
PHP
<?php
|
|
/*************************************
|
|
* SPDX-FileCopyrightText: 2009-2020 Vtenext S.r.l. <info@vtenext.com>
|
|
* SPDX-License-Identifier: AGPL-3.0-only
|
|
************************************/
|
|
/* crmv@34559 */
|
|
|
|
class TouchWriteTicketComment extends TouchWSClass {
|
|
|
|
function process(&$request) {
|
|
global $touchInst, $touchUtils, $current_user, $current_language;
|
|
|
|
$module = 'HelpDesk';
|
|
$recordid = intval($request['recordid']);
|
|
$comment = vtlib_purify($request['comment']);
|
|
$tempId = intval($request['temp_commentid']);
|
|
|
|
if (in_array($module, $touchInst->excluded_modules)) return $this->error('Module not permitted');
|
|
|
|
$focus = $touchUtils->getModuleInstance($module);
|
|
$r = $focus->retrieve_entity_info($recordid, $module, false);
|
|
if ($r != 'LBL_RECORD_DELETE') {
|
|
|
|
$comment = str_replace(array('&', '<', '>'), array('&', '<', '>'), $comment);
|
|
|
|
// OLD CODE, doesn't send emails
|
|
/*$focus->id = $recordid;
|
|
$focus->column_fields['comments'] = $comment;
|
|
$focus->insertIntoTicketCommentTable('ticketcomments', $module);
|
|
*/
|
|
|
|
// fake detailviewajax, so email are sent
|
|
global $currentModule, $app_strings, $mod_strings;
|
|
$currentModule = $module;
|
|
|
|
$app_strings = return_application_language($current_language);
|
|
$mod_strings = return_module_language($current_language, $currentModule);
|
|
|
|
unset($_REQUEST);
|
|
$_REQUEST["module"] = 'HelpDesk';
|
|
$_REQUEST["action"] = 'HelpDeskAjax';
|
|
$_REQUEST["file"] = 'DetailViewAjax';
|
|
$_REQUEST["ajxaction"] = 'DETAILVIEW';
|
|
$_REQUEST["recordid"] = $recordid;
|
|
//$_REQUEST["tableName"];
|
|
$_REQUEST["fldName"] = 'comments';
|
|
$_REQUEST["fieldValue"] = $comment;
|
|
|
|
// prevent output
|
|
ob_start();
|
|
require('modules/HelpDesk/DetailViewAjax.php');
|
|
$output = ob_get_clean();
|
|
ob_end_clean();
|
|
|
|
if (substr($output, 0, 10) == ':#:SUCCESS') {
|
|
if ($modObj) {
|
|
$commentid = $modObj->lastInsertedCommentId;
|
|
$result = array('ticketid'=>$recordid, 'temp_commentid' => $tempId, 'commentid' => $commentid);
|
|
} else {
|
|
return $this->error('Error saving the comment');
|
|
}
|
|
|
|
} else {
|
|
return $this->error('Error saving the comment: '.$output);
|
|
}
|
|
|
|
} else {
|
|
return $this->error('The ticket was not found');
|
|
}
|
|
|
|
return $this->success(array('result'=>$result));
|
|
}
|
|
}
|