mirror of
https://github.com/VTECRM/vtenext.git
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288 lines
11 KiB
PHP
288 lines
11 KiB
PHP
<?php
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/*************************************
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* SPDX-FileCopyrightText: 2009-2020 Vtenext S.r.l. <info@vtenext.com>
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* SPDX-License-Identifier: AGPL-3.0-only
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************************************/
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$mod_strings = array(
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'LBL_MODULE_NAME'=>'Trouble Tickets',
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'LBL_GROUP'=>'Group',
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'LBL_ACCOUNT_NAME'=>'Account Name',
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'LBL_CONTACT_NAME'=>'Contact Name',
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'LBL_SUBJECT'=>'Subject : ',
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'LBL_NEW_FORM_TITLE'=>'New Ticket',
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'LBL_DESCRIPTION'=>'Description',
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'NTC_DELETE_CONFIRMATION'=>'Are you sure you want to delete this record?',
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'LBL_CUSTOM_FIELD_SETTINGS'=>'Custom Field Settings:',
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'LBL_PICKLIST_FIELD_SETTINGS'=>'Picklist Field Settings:',
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'Leads'=>'Lead',
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'Accounts'=>'Account',
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'Contacts'=>'Contact',
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'Opportunities'=>'Opportunity',
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'LBL_CUSTOM_INFORMATION'=>'Custom Information',
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'LBL_DESCRIPTION_INFORMATION'=>'Description Information',
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'LBL_ACCOUNT'=>'Account',
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'LBL_OPPURTUNITY'=>'Opportunity',
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'LBL_PRODUCT'=>'Product',
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'LBL_COLON'=>':',
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'LBL_TICKET'=>'Ticket',
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'LBL_CONTACT'=>'Contact',
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'LBL_STATUS'=>'Status',
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'LBL_ASSIGNED_TO'=>'Assigned To',
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'LBL_FAQ'=>'FAQ',
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'LBL_VIEW_FAQS'=>'View FAQs',
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'LBL_ADD_FAQS'=>'Add FAQs',
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'LBL_FAQ_CATEGORIES'=>'FAQ Categories',
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'LBL_PRIORITY'=>'Priority',
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'LBL_CATEGORY'=>'Category',
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'LBL_ANSWER'=>'Answer',
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'LBL_COMMENTS'=>'Comments',
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'LBL_AUTHOR'=>'Author',
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'LBL_QUESTION'=>'Question',
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'LBL_ATTACHMENTS'=>'Attachments',
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'LBL_NEW_ATTACHMENT'=>'New Attachment',
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'LBL_SEND_MAIL'=>'Send Mail',
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'LBL_CREATED_DATE'=>'Created Date',
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'LBL_IS'=>'is',
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'LBL_IS_NOT'=>'is not',
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'LBL_IS_BEFORE'=>'is before',
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'LBL_IS_AFTER'=>'is after',
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'LBL_STATISTICS'=>'Statistics',
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'LBL_TICKET_ID'=>'Ticket Id',
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'LBL_MY_TICKETS'=>'My Tickets',
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'LBL_MY_FAQ'=>'My Faq\'s',
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'LBL_ESTIMATED_FINISHING_TIME'=>'Estimated end Time',
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'LBL_SELECT_TICKET'=>'Select Ticket',
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'LBL_CHANGE_OWNER'=>'Change Owner',
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'LBL_CHANGE_STATUS'=>'Change Status',
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'LBL_TICKET_TITLE'=>'Title',
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'LBL_TICKET_DESCRIPTION'=>'Description',
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'LBL_TICKET_CATEGORY'=>'Category',
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'LBL_TICKET_PRIORITY'=>'Priority',
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'LBL_NEW_TICKET'=>'New Ticket',
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'LBL_TICKET_INFORMATION'=>'Ticket Information',
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'LBL_LIST_FORM_TITLE'=>'Tickets List',
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'LBL_SEARCH_FORM_TITLE'=>'Ticket Search',
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'LBL_CHOOSE_A_VIEW'=>'Choose a View...',
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'LBL_ALL'=>'All',
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'LBL_LOW'=>'Low',
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'LBL_MEDIUM'=>'Medium',
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'LBL_HIGH'=>'High',
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'LBL_CRITICAL'=>'Critical',
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'Assigned To'=>'Assigned To',
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'Contact Name'=>'Contact Name',
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'Priority'=>'Priority',
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'Status'=>'Status',
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'Category'=>'Category',
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'Update History'=>'Update History',
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'Created Time'=>'Time created',
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'Modified Time'=>'Modified Time',
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'Title'=>'Title',
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'Description'=>'Description',
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'LBL_TICKET_CUMULATIVE_STATISTICS'=>'Ticket Cumulative Statistics:',
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'LBL_CASE_TOPIC'=>'Case Topic',
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'LBL_OPEN'=>'Open',
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'LBL_CLOSED'=>'Closed',
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'LBL_TOTAL'=>'Total',
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'LBL_TICKET_HISTORY'=>'Ticket History',
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'LBL_CATEGORIES'=>'Categories',
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'LBL_PRIORITIES'=>'Priorities',
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'LBL_SUPPORTERS'=>'Supporters',
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'LBL_TICKET_RESOLUTION'=>'Solution Information',
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'Solution'=>'Solution',
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'Add Comment'=>'Add Comment',
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'LBL_ADD_COMMENT'=>'Add Comment',
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'Ticket ID'=>'Ticket ID',
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'Subject'=>'Subject',
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'Severity'=>'Severity',
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'Product Name'=>'Product Name',
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'Related To'=>'Related To',
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'LBL_MORE'=>'More',
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'LBL_TICKETS'=>'Tickets',
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'LBL_CUMULATIVE_STATISTICS'=>'Cumulative Statistics',
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'LBL_CONVERT_AS_FAQ_BUTTON_TITLE'=>'Convert As FAQ',
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'LBL_CONVERT_AS_FAQ_BUTTON_KEY'=>'C',
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'LBL_CONVERT_AS_FAQ_BUTTON_LABEL'=>'Convert As FAQ',
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'Attachment'=>'Attachment',
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'LBL_COMMENT_INFORMATION'=>'Comment Information',
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'Big Problem'=>'Big Problem',
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'Small Problem'=>'Small Problem',
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'Other Problem'=>'Other Problem',
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'Low'=>'Low',
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'Normal'=>'Normal',
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'High'=>'High',
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'Urgent'=>'Urgent',
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'Minor'=>'Minor',
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'Major'=>'Major',
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'Feature'=>'Feature',
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'Critical'=>'Critical',
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'Open'=>'Open',
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'In Progress'=>'In Progress',
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'Wait For Response'=>'Wait For Response',
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'Closed'=>'Closed',
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'Answered by customer'=>'Answered by customer', //crmv@126830
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'Hi'=>'Hi',
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'Dear'=>'Dear',
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'LBL_PORTAL_BODY_MAILINFO'=>'The Ticket is',
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'LBL_DETAIL'=>'the details are :',
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'LBL_REGARDS'=>'Regards',
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'LBL_TEAM'=>'HelpDesk Team',
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'LBL_TICKET_DETAILS'=>'Ticket Details',
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'created'=>'created',
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'replied'=>'replied',
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'reply'=>'There is a reply to',
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'customer_portal'=>'in the "Customer Portal" at .',
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'link'=>'You can use the following link to view the responses:',
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'Thanks'=>'Thanks',
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'Support_team'=>' Support Team',
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'LBL_STATUS_CLOSED'=>'Closed',
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'LBL_STATUS_UPDATE'=>'Ticket status is updated as',
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'LBL_COULDNOT_CLOSED'=>'Ticket could not be',
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'LBL_CUSTOMER_COMMENTS'=>'Customer has provided the following additional information to your reply:',
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'LBL_RESPOND'=>'Please respond to above ticket as soon as possible.',
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'LBL_SUPPORT_ADMIN'=>'Support Administrator',
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'LBL_RESPONDTO_TICKETID'=>'Respond to Ticket ID',
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'LBL_CUSTOMER_PORTAL'=>'in Customer Portal - URGENT',
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'LBL_LOGIN_DETAILS'=>'These are your Customer Portal login details :',
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'LBL_MAIL_COULDNOT_SENT'=>'Mail could not be sent',
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'LBL_USERNAME'=>'User Name :',
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'LBL_PASSWORD'=>'Password :',
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'LBL_SUBJECT_PORTAL_LOGIN_DETAILS'=>'Regarding your Customer Portal login details',
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'LBL_GIVE_MAILID'=>'Please enter your email address',
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'LBL_CHECK_MAILID'=>'Please check your email address for the Customer Portal',
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'LBL_LOGIN_REVOKED'=>'Your login is no longer valid. Please contact your admin.',
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'LBL_MAIL_SENT'=>'Mail has been sent to your email address with the customer portal login details',
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'LBL_ALTBODY'=>'This is the body text for non-HTML mail clients',
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'projects'=>'Projects',
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'choose'=>'Choose',
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'Internal Project Nummer'=>'Internal Project Number',
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'External Project Nummer'=>'External Project Number',
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'LBL_TimeCard'=>'Intervention',
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'LBL_TimeCards'=>'Intervention',
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'LBL_TCDate'=>'Date',
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'LBL_TCWorker'=>'User',
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'LBL_TCUnits'=>'Units',
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'LBL_TCTime'=>'Time',
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'LBL_TCType'=>'Type',
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'LBL_TCMoveUp'=>'Move Up',
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'LBL_TCMoveDown'=>'Move Down',
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'LBL_NewTC'=>'New Intervention',
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'LBL_NewState'=>'Change ticket status to',
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'LBL_ReassignTicketTo'=>'Assign ticket to',
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'LBL_CHANGE'=>'Change Owner',
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'TimeCard_DELETE_CONFIRMATION'=>'Are you sure you want to delete the intervention number ',
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'TimeCard_Question'=>'?',
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'LBL_CONVERT_AS_SALESORDER_BUTTON_TITLE'=>'Convert to Sales Order',
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'LBL_CONVERT_AS_SALESORDER_BUTTON_KEY'=>'S',
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'LBL_CONVERT_AS_SALESORDER_BUTTON_LABEL'=>'Convert to Sales Order',
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'LBL_AS_PDF'=>'(pdf)',
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'MSG_NoSalesEntity'=>'Not Associated',
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'ElapsedTime'=>'Elapsed Time',
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'FinishDate'=>'End date',
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'TimeDedicated'=>'Time Dedicated',
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'WorkMaterial'=>'Work and Material',
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'sortReturn'=>'Back',
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'sortReturnKey'=>'V',
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'sortClose'=>'Close',
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'sortCloseKey'=>'X',
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'sortReport'=>'Report',
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'sortReportKey'=>'L',
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'sortSeeWO'=>'View Work orders',
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'sortSeeWOKey'=>'V',
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'sortUserNotDefined'=>'User not defined',
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'sortWOforUser'=>'Sort Workorders for user ',
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'sortNoWOPending'=>'No Workorders pending',
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'sortPendingWO'=>'Pending Workorders for user ',
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'sortOrder'=>'Order',
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'sortTitle'=>'Title',
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'sortMaterial'=>'Material',
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'Comment'=>'Comment',
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'InvoiceLine'=>'Invoice Line',
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'BlockedComment'=>'Blocked Comment',
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'LBL_SUPPORT_EXPIRY_DATE'=>'Support Expiry Date',
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'Support Expiry Date'=>'Support Expiry Date',
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'CONVERT_SALESORDER'=>'Convert to Sales Order',
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'CONVERT_INVOICE'=>'Convert to Invoice',
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'Hours'=>'Hours',
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'Days'=>'Days',
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'LBL_HELPINFO_HOURS'=>'Estimated number of days for the Ticket.<br>When this ticket is added to a Service Contract, the tracking unit of the Contract updates the units used when a ticket is Closed.',
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'LBL_HELPINFO_DAYS'=>'Estimated number of days for the Ticket.<br>When this ticket is added to a Service Contract, the tracking unit of the Contract updates the units used when a ticket is Closed.',
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'Ticket created. Assigned to'=>'Ticket created. Assigned to',
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'group'=>'group',
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'user'=>'user',
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'by'=>'by',
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'on'=>'on',
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'Status Changed to'=>'Status Changed to',
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'Priority Changed to'=>'Priority Changed to',
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'Severity Changed to'=>'Severity Changed to',
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'Category Changed to'=>'Category Changed to',
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'Transferred to group'=>'Transferred to group',
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'Transferred to user'=>'Transferred to user',
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'ProjectPlan'=>'Project',
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'ProjectTask'=>'Project Task',
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'SLA'=>'SLA Management',
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'SINGLE_SLA'=>'SLA Management',
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'LBL_SLA'=>'SLA timings',
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'Time Elapsed'=>'Time Elapsed',
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'Time remaining'=>'Time remaining',
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'SLA start date'=>'SLA start date',
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'SLA end date'=>'SLA end date',
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'Update Time'=>'Update Time',
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'SLA Estimated Time'=>'SLA Estimated Time',
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'Due Date'=>'Due Date',
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'Due Time'=>'Due time (hh:mm)',
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'Time Last Status Change'=>'Time Last Status Change',
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'Time Elapsed Last Status Change'=>'Time Elapsed since Last Status Change',
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'Reset SLA'=>'Reset SLA',
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'End SLA'=>'End SLA',
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'Idle Time Elapsed'=>'Idle Time Elapsed',
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'Out SLA Time Elapsed'=>'Out SLA Time Elapsed',
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'Mail Converter Action'=>'Mail Converter Action',
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'LBL_DO_NOT_IMPORT_ANYMORE'=>'Mark as Spam',
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'LBL_SIGNATURE_BLOCK' => 'Ticket Signature',
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'HelpDeskSignature' => 'Signature',
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'NO_SIGNATURE_IMAGE' => 'No Signature',
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// crmv@104782
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'LBL_MAIL_INFO' => 'Mail Information',
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'Answer by mail' => 'Answer by mail',
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'Answer by mail (info)' => 'Answer by mail (info)',
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'Mail From' => 'Mail From',
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'Mail To' => 'Mail To',
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'Mail Cc' => 'Mail Cc',
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'Mail Bcc' => 'Mail Bcc',
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'HelpDesk From Name' => 'VTE From Name',
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'HelpDesk From' => 'VTE From Mail',
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'Mail Date' => 'Mail Date',
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'Mail Converter Action' => 'Mail Converter Action',
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// crmv@104782e
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// crmv@160733
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'LBL_CONFIDENTIAL_INFO' => 'Confidential information',
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'LBL_SAVE_CONFIDENTIAL_COMMENT' => 'Request confidential information',
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'LBL_CONFIDENTIAL_REQUEST' => 'User request',
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'LBL_CONFIDENTIAL_RESPONSE' => 'Confidential response',
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'LBL_REQUEST_CONFIDENTIAL_INFO_DESC' => 'Choose a password to encrypt confidential information',
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'LBL_REQUEST_CONFIDENTIAL_INFO_MORE' => 'You can also write a additional comments (standard or encrypted) to explain the needed information.',
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'LBL_CONFIDENTIAL_INFO_REQUEST_TEXT' => 'To provide the requested information, click {HERELINK}',
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'LBL_CONFIDENTIAL_INFO_REQUEST_ETEXT' => 'Confidential information has been requested. To provide it, click {HERELINK}',
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'LBL_CONFIDENTIAL_INFO_REPLY_TEXT' => 'The requested confidential information have been provided. To see them click {HERELINK}',
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'LBL_CONFIDENTIAL_INFO_SEE_DESC' => 'Type the password chosen before and click on Show Information',
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'LBL_CONFIDENTIAL_INFO_SHOW_BTN' => 'Show information',
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'LBL_ADD_ENCRYPTED_COMMENT' => 'Add encrypted comment',
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'LBL_WONT_BE_ENCRYPTED' => 'Won\'t be encrypted',
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// crmv@160733e
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'LBL_SLA' => 'SLA timings',
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'Time Elapsed' => 'Time Elapsed',
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'Time remaining' => 'Time remaining',
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'SLA start date' => 'SLA start date',
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'SLA end date' => 'SLA end date',
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'Update Time' => 'Update Time',
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'SLA Estimated Time' => 'SLA Estimated Time',
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'Due Date' => 'Due Date',
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'Due Time' => 'Due time (hh:mm)',
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'Time Last Status Change' => 'Time Last Status Change',
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'Time Elapsed Last Status Change' => 'Time Elapsed Last Status Change',
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'Reset SLA' => 'Reset SLA',
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'End SLA' => 'End SLA',
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'Idle Time Elapsed' => 'Idle Time Elapsed',
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'Out SLA Time Elapsed' => 'Out SLA Time Elapsed',
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);
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?>
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