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vtenext/modules/HelpDesk/TicketStatisticsUtil.php
davidegiarolo bdfc8accff vtenext ce 20.04.1
2021-04-28 20:10:26 +02:00

274 lines
12 KiB
PHP
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<?php
/*************************************
* SPDX-FileCopyrightText: 2009-2020 Vtenext S.r.l. <info@vtenext.com>
* SPDX-License-Identifier: AGPL-3.0-only
************************************/
require_once('include/database/PearDatabase.php');
/** Function to get the total number of tickets ie.. count of all tickets
* @return int $totTickets - total count of tickets
**/
function getTotalNoofTickets()
{
global $table_prefix;
global $log;
$log->debug("Entering getTotalNoofTickets() method ...");
global $adb;
$query = "select count(*) as totalticketcount from ".$table_prefix."_troubletickets inner join ".$table_prefix."_crmentity on ".$table_prefix."_crmentity.crmid=".$table_prefix."_troubletickets.ticketid where ".$table_prefix."_crmentity.deleted=0";
$result = $adb->pquery($query, array());
$totTickets = $adb->query_result($result,0,"totalticketcount");
$log->debug("Exiting getTotalNoofTickets method ...");
return $totTickets;
}
/** Function to get the total number of tickets which are not Closed
* @return int $totTickets - total count of not Closed tickets
**/
function getTotalNoofOpenTickets()
{
global $log;
$log->debug("Entering getTotalNoofOpenTickets() method ...");
global $adb;
global $table_prefix;
$query = "select count(*) as totalopenticketcount from ".$table_prefix."_troubletickets inner join ".$table_prefix."_crmentity on ".$table_prefix."_crmentity.crmid=".$table_prefix."_troubletickets.ticketid where ".$table_prefix."_crmentity.deleted=0 and ".$table_prefix."_troubletickets.status !='Closed'";
$result = $adb->pquery($query, array());
$totOpenTickets = $adb->query_result($result,0,"totalopenticketcount");
$log->debug("Exiting getTotalNoofOpenTickets method ...");
return $totOpenTickets;
}
/** Function to get the total number of Closed tickets
* @return int $totTickets - total count of Closed tickets
**/
function getTotalNoofClosedTickets()
{
global $log;
global $table_prefix;
$log->debug("Entering getTotalNoofClosedTickets() method ...");
global $adb;
$query = "select count(*) as totalclosedticketcount from ".$table_prefix."_troubletickets inner join ".$table_prefix."_crmentity on ".$table_prefix."_crmentity.crmid=".$table_prefix."_troubletickets.ticketid where ".$table_prefix."_crmentity.deleted=0 and ".$table_prefix."_troubletickets.status ='Closed'";
$result = $adb->pquery($query, array());
$totClosedTickets = $adb->query_result($result,0,"totalclosedticketcount");
$log->debug("Exiting getTotalNoofClosedTickets method ...");
return $totClosedTickets;
}
/** Function to get the length of the bar to be displayed for the given value
* @param int $val - the number of tickets value
* @param string $image_path - image path of the bar per theme basis
* @param int $singleUnit - the single bar length value which is calculated as 80/total no. of tickets
* @return int $out - the bar length value to be displayed which is calculated based on the $val parameter
**/
function outBar($val,$image_path,$singleUnit)
{
global $log;
$log->debug("Entering outBar(".$val.",".$image_path.",".$singleUnit.") method ...");
$scale = round($val*$singleUnit);
if($scale < 1 && $scale > 0)
{
$scale = 1;
}
$out = '<img src='.$image_path.'bl_bar.jpg height=10 width='. $scale .'%>';
$out .= str_pad($val, (3-strlen(strval($val)))*12 + strlen(strval($val)), "&nbsp;&nbsp;", STR_PAD_LEFT);
$log->debug("Exiting outBar method ...");
return $out;
}
/** Function to display the statistics based on the Priority ie., will display all the Priorities and the no. of tickets per Priority
* @param string $image_path - image path of the bar per theme basis
* @param int $singleUnit - the single bar length value which is calculated as 80/total no. of tickets
* @return void.
**/
function showPriorities($image_path, $singleUnit)
{
global $log;
$log->debug("Entering showPriorities(".$image_path.",". $singleUnit.") method ...");
global $adb;
global $mod_strings;
$prresult = getFromDB("ticketpriorities");
$noofrows = $adb->num_rows($prresult);
$prOut = '';
for($i=0; $i<$noofrows; $i++)
{
$priority_val = $adb->query_result($prresult,$i,"ticketpriorities");
$prOut .= '<tr>';
if($i == 0)
{
$prOut .= '<td class="dataLabel" width="10%" noWrap><div align="left">'.$mod_strings['LBL_PRIORITIES'].'</div></td>';
}
else
{
$prOut .= '<td class="dataLabel" width="10%" noWrap><div align="left"> </div></td>';
}
$prOut .= '<TD class="dataLabel" width="10%" noWrap ><div align="left">'.$priority_val.'</div></TD>';
$noofOpenTickets = getTicketCount("Open", $priority_val, "priority");
$noofClosedTickets = getTicketCount("Closed", $priority_val, "priority");
$noofTotalTickets = getTicketCount("Total", $priority_val, "priority");
$openOut = outBar($noofOpenTickets, $image_path, $singleUnit);
$closeOut = outBar($noofClosedTickets, $image_path, $singleUnit);
$totOut = outBar($noofTotalTickets, $image_path, $singleUnit);
$prOut .= '<TD width="25%" noWrap ><div align="left">'.$openOut.'</div></TD>';
$prOut .= '<TD width="25%" noWrap ><div align="left">'.$closeOut.'</div></TD>';
$prOut .= '<TD width="25%" noWrap ><div align="left">'.$totOut.'</div></TD>';
$prOut .= '</tr>';
}
$log->debug("Exiting showPriorities method ...");
return $prOut;
}
/** Function to display the statistics based on the Category ie., will display all the Categories and the no. of tickets per Category
* @param string $image_path - image path of the bar per theme basis
* @param int $singleUnit - the single bar length value which is calculated as 80/total no. of tickets
* @return void.
**/
function showCategories($image_path, $singleUnit)
{
global $log;
$log->debug("Entering showCategories(".$image_path.",". $singleUnit.") method ...");
global $adb;
global $mod_strings;
$prresult = getFromDB("ticketcategories");
$noofrows = $adb->num_rows($prresult);
$prOut = '';
for($i=0; $i<$noofrows; $i++)
{
$priority_val = $adb->query_result($prresult,$i,"ticketcategories");
$prOut .= '<tr>';
if($i == 0)
{
$prOut .= '<td class="dataLabel" width="10%" noWrap><div align="left">'.$mod_strings['LBL_CATEGORIES'].'</div></td>';
}
else
{
$prOut .= '<td class="dataLabel" width="10%" noWrap><div align="left"> </div></td>';
}
$prOut .= '<TD class="dataLabel" width="10%" noWrap ><div align="left">'.$priority_val.'</div></TD>';
$noofOpenTickets = getTicketCount("Open", $priority_val, "category");
$noofClosedTickets = getTicketCount("Closed", $priority_val, "category");
$noofTotalTickets = getTicketCount("Total", $priority_val, "category");
$openOut = outBar($noofOpenTickets, $image_path, $singleUnit);
$closeOut = outBar($noofClosedTickets, $image_path, $singleUnit);
$totOut = outBar($noofTotalTickets, $image_path, $singleUnit);
$prOut .= '<TD width="25%" noWrap ><div align="left">'.$openOut.'</div></TD>';
$prOut .= '<TD width="25%" noWrap ><div align="left">'.$closeOut.'</div></TD>';
$prOut .= '<TD width="25%" noWrap ><div align="left">'.$totOut.'</div></TD>';
$prOut .= '</tr>';
}
$log->debug("Exiting showCategories method ...");
return $prOut;
}
/** Function to display the statistics based on the Users ie., will display all the vte_users and the no. of tickets per user
* @param string $image_path - image path of the bar per theme basis
* @param int $singleUnit - the single bar length value which is calculated as 80/total no. of tickets
* @return void.
**/
function showUserBased($image_path, $singleUnit)
{
global $log;
$log->debug("Entering showUserBased(".$image_path.",". $singleUnit.") method ...");
global $adb;
global $mod_strings;
$prresult = getFromDB("users");
$noofrows = $adb->num_rows($prresult);
$prOut = '';
for($i=0; $i<$noofrows; $i++)
{
$priority_val = $adb->query_result($prresult,$i,"id");
$user_name = $adb->query_result($prresult,$i,"user_name");
$prOut .= '<tr>';
if($i == 0)
{
$prOut .= '<td class="dataLabel" width="10%" noWrap><div align="left">'.$mod_strings['LBL_SUPPORTERS'].'</div></td>';
}
else
{
$prOut .= '<td class="dataLabel" width="10%" noWrap><div align="left"> </div></td>';
}
$prOut .= '<TD class="dataLabel" width="10%" noWrap ><div align="left">'.$user_name.'</div></TD>';
$noofOpenTickets = getTicketCount("Open", $priority_val, "smownerid");
$noofClosedTickets = getTicketCount("Closed", $priority_val, "smownerid");
$noofTotalTickets = getTicketCount("Total", $priority_val, "smownerid");
$openOut = outBar($noofOpenTickets, $image_path, $singleUnit);
$closeOut = outBar($noofClosedTickets, $image_path, $singleUnit);
$totOut = outBar($noofTotalTickets, $image_path, $singleUnit);
$prOut .= '<TD width="25%" noWrap ><div align="left">'.$openOut.'</div></TD>';
$prOut .= '<TD width="25%" noWrap ><div align="left">'.$closeOut.'</div></TD>';
$prOut .= '<TD width="25%" noWrap ><div align="left">'.$totOut.'</div></TD>';
$prOut .= '</tr>';
}
$log->debug("Exiting showUserBased method ...");
return $prOut;
}
/** Function to retrieve all values from the vte_table which is passed as the parameter
* @param string $tableName - vte_table name in which we want to get the result
* @return result $result - the result of the query "select * from $tableName" will be return
**/
function getFromDB($tableName)
{
global $log;
$log->debug("Entering getFromDB(".$tableName.") method ...");
global $adb;
$query = "select * from ". $adb->sql_escape_string($tableName);
$result = $adb->pquery($query, array());
$log->debug("Exiting getFromDB method ...");
return $result;
}
/** Function to get the number of tickets based on the User or Priority or Category which is passed as a parameter
* @param string $mode - the status of the ticket ie., Open or Closed. if Total then all tickets count will be retrieved
* @param string $priority_val - the value based on which we get tickets ie., id of the user or vte_ticketcategories or vte_ticketpriorities
* @param int $critColName - smownerid or category or vte_priority which is the vte_fieldname of the vte_table in which we check $priority_val
* @return void.
**/
function getTicketCount($mode, $priority_val, $critColName)
{
global $log;
global $table_prefix;
$log->debug("Entering getTicketCount(".$mode.",". $priority_val.",". $critColName.") method ...");
if($critColName == "smownerid")
{
$table_name = 'crmentity';
}
else
{
$table_name = 'troubletickets';
}
global $adb;
if($mode == 'Open')
{
$query = "select count(*) as count from ".$table_prefix."_troubletickets inner join ".$table_prefix."_crmentity on ".$table_prefix."_crmentity.crmid=".$table_prefix."_troubletickets.ticketid where ".$table_prefix."_crmentity.deleted=0 and ".$table_name.".".$critColName."=? and ".$table_prefix."_troubletickets.status !='Closed'";
}
elseif($mode == 'Closed')
{
$query = "select count(*) as count from ".$table_prefix."_troubletickets inner join ".$table_prefix."_crmentity on ".$table_prefix."_crmentity.crmid=".$table_prefix."_troubletickets.ticketid where ".$table_prefix."_crmentity.deleted=0 and ".$table_name.".".$critColName."=? and ".$table_prefix."_troubletickets.status ='Closed'";
}
elseif($mode == 'Total')
{
$query = "select count(*) as count from ".$table_prefix."_troubletickets inner join ".$table_prefix."_crmentity on ".$table_prefix."_crmentity.crmid=".$table_prefix."_troubletickets.ticketid where ".$table_prefix."_crmentity.deleted=0 and ".$table_name.".".$critColName."=? and deleted='0'";
}
$result = $adb->pquery($query, array($priority_val));
$nooftickets = $adb->query_result($result,0,"count");
$log->debug("Exiting getTicketCount method ...");
return $nooftickets;
}
?>
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