mirror of
https://github.com/VTECRM/vtenext.git
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65 lines
2.5 KiB
PHP
65 lines
2.5 KiB
PHP
<?php
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/*************************************
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* SPDX-FileCopyrightText: 2009-2020 Vtenext S.r.l. <info@vtenext.com>
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* SPDX-License-Identifier: AGPL-3.0-only
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************************************/
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require_once("modules/Faq/Faq.php");
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global $adb, $app_strings, $table_prefix;
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$focus = CRMEntity::getInstance('Faq');
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//Map the vte_fields like ticket column => vte_faq column where ticket column is the troubletikcets vte_field name & vte_faq - column_fields
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$ticket_faq_mapping_fields = Array(
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'title' => 'question',
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'product_id' => 'product_id',
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'description' => 'faq_answer',
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//'ticketstatus'=>'faqstatus',
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//'ticketcategories'=>'faqcategories'
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);
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// crmv@150773
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$sql = " select ticketid, title, product_id,{$table_prefix}_troubletickets.description, solution," . $table_prefix . "_troubletickets.status, category
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from " . $table_prefix . "_troubletickets
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inner join " . $table_prefix . "_crmentity on " . $table_prefix . "_crmentity.crmid=" . $table_prefix . "_troubletickets.ticketid
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where ticketid=?";
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// crmv@150773e
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$res = $adb->pquery($sql, array($_REQUEST['record']));
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//set all the ticket values to FAQ
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foreach($ticket_faq_mapping_fields as $ticket_column => $faq_column)
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{
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$focus->column_fields[$faq_column] = $adb->query_result($res,0,$ticket_column);
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}
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$focus->save("Faq");
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if ($focus->id != '') {
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$description = $adb->query_result($res, 0, 'description');
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$solution = $adb->query_result($res, 0, 'solution');
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//Add the solution of the ticket with the FAQ answer
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$answer = $description;
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if ($solution != '') {
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$answer .= "\r\n\r\n" . $app_strings['LBL_SOLUTION'] . ":\r\n" . $solution;
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}
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//Retrive the ticket comments from the vte_ticketcomments vte_table and added into the vte_faq answer
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$sql = "select ticketid, comments, createdtime from " . $table_prefix . "_ticketcomments where ticketid=?";
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$res = $adb->pquery($sql, array($_REQUEST['record']));
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$numberOfRows = $adb->num_rows($res);
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if ($numberOfRows > 0)
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$answer .= "\r\n\r\n" . $app_strings['LBL_COMMENTS'] . ":";
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for ($i = 0; $i < $numberOfRows; $i++) {
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$comments = $adb->query_result($res, $i, 'comments');
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if ($comments != '') {
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$answer .= "\r\n" . $comments;
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}
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}
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$sql1 = "update " . $table_prefix . "_faq set answer=? where id=?";
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$adb->pquery($sql1, array($answer, $focus->id));
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}
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header("Location:index.php?module=Faq&action=DetailView&record=$focus->id&return_module=Faq&return_action=DetailView&return_id=$focus->id");
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?>
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