Test/vtenext
1
0
Fork 0
mirror of https://github.com/VTECRM/vtenext.git synced 2026-02-26 16:18:47 +00:00
Code Issues Packages Projects Releases Wiki Activity
vtenext/modules/SLA/SLA.php
davidegiarolo bdfc8accff vtenext ce 20.04.1
2021-04-28 20:10:26 +02:00

590 lines
18 KiB
PHP
Raw Blame History

<?php
/*************************************
* SPDX-FileCopyrightText: 2009-2020 Vtenext S.r.l. <info@vtenext.com>
* SPDX-License-Identifier: AGPL-3.0-only
************************************/
/* crmv@123658 */
class SLA {
public static $config_file = 'modules/SLA/SLA.config.php';
public static $config_file_inst = 'modules/SLA/SLA.config.install.php';
//crmv@135193
public static $skip_notifications = true; // skip notifications
public static $hide_changelog = true; // hide changelog made by sla
//crmv@135193e
/**
* List of modules where the SLA is activated during install
*/
public static $install_for_modules = array('HelpDesk');
/**
* Get the config for all the modules
*/
public static function get_config() {
include(self::$config_file);
$allcfg = array();
if (is_array($sla_config['default'])) {
foreach ($sla_config as $module => $cfg) {
if ($module != 'default') {
$allcfg[$module] = array_merge($sla_config['default'], $cfg);
}
}
} else {
$allcfg = $sla_config;
}
return $allcfg;
}
/**
* Get the config for a specific module (default = HelpDesk)
*/
public static function get_module_config($module = 'HelpDesk') {
include(self::$config_file);
if (!array_key_exists($module, $sla_config)) {
$cfg = $sla_config['default'];
} elseif (is_array($sla_config['default'])) {
// merge the defaults (1 level only)
$cfg = array_merge($sla_config['default'], $sla_config[$module]);
} else {
$cfg = $sla_config[$module];
}
return $cfg;
}
/**
* Invoked when special actions are performed on the module.
* @param String Module name
* @param String Event Type
*/
function vtlib_handler($moduleName, $eventType) {
require_once('include/utils/utils.php');
global $adb;
global $table_prefix;
if($eventType == 'module.postinstall') {
/* TODO: settings
$fieldid = $adb->getUniqueID('vte_settings_field');
$blockid = getSettingsBlockId('LBL_MODULE_MANAGER');
$seq_res = $adb->query("SELECT max(sequence) AS max_seq FROM vte_settings_field");
$seq = 1;
if ($adb->num_rows($seq_res) > 0) {
$cur_seq = $adb->query_result($seq_res, 0, 'max_seq');
if ($cur_seq != null) $seq = $cur_seq + 1;
}
$adb->pquery('INSERT INTO vte_settings_field(fieldid, blockid, name, iconpath, description, linkto, sequence)
VALUES (?,?,?,?,?,?,?)', array($fieldid, $blockid, 'LBL_SLA', 'modules/SLA/resources/SLA.png', 'LBL_SLA_DESCRIPTION', 'index.php?module=SLA&action=index&parenttab=Settings', $seq));
*/
$tabid = getTabid('SLA');
if(isset($tabid) && $tabid!='') {
$adb->pquery('DELETE FROM '.$table_prefix.'_profile2tab WHERE tabid = ?', array($tabid));
}
// Mark the module as Standard module
$adb->pquery('UPDATE '.$table_prefix.'_tab SET customized=0 WHERE name=?', array($moduleName));
// install SLA languages
SDK::file2DbLanguages('SLA');
$this->installConfig();
$slacfg = SLA::get_config();
if (is_array($slacfg) && count($slacfg) > 0){
foreach ($slacfg as $module => $config){
if (in_array($module, self::$install_for_modules)) {
$this->installForModule($module);
}
}
}
// crmv@47611
if (Vtecrm_Utils::CheckTable($table_prefix.'_cronjobs')) {
require_once('include/utils/CronUtils.php');
$CU = CronUtils::getInstance();
$cj = new CronJob();
$cj->name = 'SLA';
$cj->active = 0;
$cj->singleRun = false;
$cj->fileName = 'cron/modules/SLA/SLA.service.php';
$cj->timeout = 300; // 5min timeout
$cj->repeat = 300; // run every 5 min
$CU->insertCronJob($cj);
}
// crmv@47611e
} else if($eventType == 'module.disabled') {
$em = new VTEventsManager($adb);
$em->setHandlerInActive('SLAHandler');
} else if($eventType == 'module.enabled') {
$em = new VTEventsManager($adb);
$em->setHandlerActive('SLAHandler');
} else if($eventType == 'module.preuninstall') {
// TODO Handle actions when this module is about to be deleted.
} else if($eventType == 'module.preupdate') {
// TODO Handle actions before this module is updated.
} else if($eventType == 'module.postupdate') {
$tmp_dir = 'packages/vte/mandatory/tmp1';
mkdir($tmp_dir);
$unzip = new Vtecrm_Unzip("packages/vte/mandatory/$moduleName.zip");
$unzip->unzipAllEx($tmp_dir);
if($unzip) $unzip->close();
copy("$tmp_dir/cron/$moduleName.service.php","cron/modules/$moduleName/$moduleName.service.php");
if ($handle = opendir($tmp_dir)) {
FSUtils::deleteFolder($tmp_dir);
}
}
}
/**
* Install the config file
*/
public function installConfig() {
if (is_readable(self::$config_file_inst)) {
copy(self::$config_file_inst, self::$config_file);
}
}
/**
* Migrate the existing old config to the new format
*/
public function migrateConfig() {
if (is_readable(self::$config_file) && is_readable(self::$config_file_inst)) {
include(self::$config_file);
// check if already migrated (has the default section)
if (!array_key_exists('default', $sla_config)) {
$oldConfig = $sla_config;
include(self::$config_file_inst);
// now remove from the old config the parts equal to the default
$defaults = $sla_config['default'];
foreach ($oldConfig as $module => $modcfg) {
foreach ($modcfg as $key => $oldcfg) {
if (array_key_exists($key, $defaults)) {
// serialize to json to check for equality (also subarrays)
if (Zend_Json::encode($oldcfg) === Zend_Json::encode($defaults[$key])) {
unset($modcfg[$key]);
}
}
}
$sla_config[$module] = $modcfg;
}
$content = file_get_contents(self::$config_file_inst);
// remove last part
$p = strpos($content, '/* --- UPDATE MARKER --- */');
if ($p !== false) {
$content = substr($content, 0, $p);
$content .= "\n/* Migrated configuration */\n\n";
// add the specific module config
foreach ($sla_config as $module => $cfg) {
if ($module != 'default') {
$content .= "\n\$sla_config['$module'] = ".var_export($cfg, true).";\n";
}
}
}
$content .= "\n";
file_put_contents(self::$config_file, $content);
}
}
}
/**
* Add some configuration for the specified module
*/
public function setModuleConfig($module, $config) {
if (is_writeable(self::$config_file)) {
$content = file_get_contents(self::$config_file);
// remove any old config for that module
$content = preg_replace('/\$sla_config\[\''.$module.'\'\].*?\);/s', '', $content);
$content .= "\$sla_config['$module'] = ".var_export($config, true).";\n";
file_put_contents(self::$config_file, $content);
}
}
public function installForModule($module) {
require_once('vtlib/Vtecrm/Utils.php');
require_once('vtlib/Vtecrm/Menu.php');
require_once('vtlib/Vtecrm/Module.php');
if (!isModuleInstalled($module)) {
echo "Unable to install SLA, module $module is not installed.";
return false;
}
$langs = array_keys(vtlib_getToggleLanguageInfo());
$template = Array(
'blocks_to_create'=>Array(
'LBL_SLA'=>Array(
'label'=>'LBL_SLA',
'langs'=>Array('it_it'=>'Temipistiche SLA','en_us'=>'SLA timings'),
),
),
'fields_to_hide'=>Array(
),
'fields_to_modify'=>Array(
),
'fields_to_create'=>Array(
'time_elapsed'=>Array(
'label'=>'Time Elapsed',
'uitype'=>1020,
'langs'=>Array('it_it'=>'Tempo trascorso','en_us'=>'Time Elapsed'),
'block'=>'LBL_SLA',
'readonly'=>99,
'typeofdata'=>'I~O',
),
'time_remaining'=>Array(
'label'=>'Time remaining',
'uitype'=>1020,
'langs'=>Array('it_it'=>'Tempo rimanente','en_us'=>'Time remaining'),
'block'=>'LBL_SLA',
'readonly'=>99,
'typeofdata'=>'I~O',
),
'start_sla'=>Array(
'label'=>'SLA start date',
'uitype'=>1021,
'langs'=>Array('it_it'=>'Data partenza SLA','en_us'=>'SLA start date'),
'block'=>'LBL_SLA',
'readonly'=>99,
),
'end_sla'=>Array(
'label'=>'SLA end date',
'uitype'=>1021,
'langs'=>Array('it_it'=>'Data fine SLA','en_us'=>'SLA end date'),
'block'=>'LBL_SLA',
'readonly'=>99,
),
'time_refresh'=>Array(
'label'=>'Update Time',
'uitype'=>1021,
'langs'=>Array('it_it'=>'Orario di aggiornamento','en_us'=>'Update Time'),
'block'=>'LBL_SLA',
'readonly'=>99,
),
'sla_time'=>Array(
'label'=>'SLA Estimated Time',
'uitype'=>1020,
'langs'=>Array('it_it'=>'Tempo SLA previsto','en_us'=>'SLA Estimated Time'),
'block'=>'LBL_SLA',
'readonly'=>1,
),
'due_date'=>Array(
'label'=>'Due Date',
'uitype'=>5,
'generatedtype'=>2,
'langs'=>Array('it_it'=>'Data di chiusura','en_us'=>'Due Date'),
'block'=>'LBL_SLA',
),
'due_time'=>Array(
'label'=>'Due Time',
'uitype'=>1,
'langs'=>Array('it_it'=>'Ora chiusura (hh:mm)','en_us'=>'Due time (hh:mm)'),
'block'=>'LBL_SLA',
'columntype'=>'C(5)',
'typeofdata'=>'T~O',
),
'time_change_status'=>Array(
'label'=>'Time Last Status Change',
'uitype'=>1021,
'langs'=>Array('it_it'=>'Data ultimo cambio di stato','en_us'=>'Time Last Status Change'),
'block'=>'LBL_SLA',
'typeofdata'=>'V~O',
'readonly'=>100,
),
'time_elapsed_change_status'=>Array(
'label'=>'Time Elapsed Last Status Change',
'uitype'=>1020,
'langs'=>Array('it_it'=>'Tempo trascorso da ultimo cambio di stato','en_us'=>'Time Elapsed Last Status Change'),
'block'=>'LBL_SLA',
'readonly'=>100,
),
'reset_sla'=>Array(
'label'=>'Reset SLA',
'uitype'=>56,
'langs'=>Array('it_it'=>'Resetta SLA','en_us'=>'Reset SLA'),
'block'=>'LBL_SLA',
),
'ended_sla'=>Array(
'label'=>'End SLA',
'uitype'=>56,
'langs'=>Array('it_it'=>'Fine SLA','en_us'=>'End SLA'),
'block'=>'LBL_SLA',
'readonly'=>99,
),
'time_elapsed_idle'=>Array(
'label'=>'Idle Time Elapsed',
'uitype'=>1020,
'langs'=>Array('it_it'=>'Tempo trascorso in idle','en_us'=>'Idle Time Elapsed'),
'block'=>'LBL_SLA',
'readonly'=>99,
),
'time_elapsed_out_sla'=>Array(
'label'=>'Out SLA Time Elapsed',
'uitype'=>1020,
'langs'=>Array('it_it'=>'Tempo trascorso fuori SLA','en_us'=>'Out SLA Time Elapsed'),
'block'=>'LBL_SLA',
'readonly'=>99,
),
),
);
$moduleInstance = Vtecrm_Module::getInstance($module);
//creazione blocchi
if ($template['blocks_to_create']){
$this->createBlocks($module, $template['blocks_to_create'], $langs);
}
//creazione campi
if ($template['fields_to_create']){
$this->createFields($module, $template['fields_to_create'], $langs);
}
//nascondere campi
if ($template['fields_to_hide']){
$this->hideFields($module, $template['fields_to_hide']);
}
//rinominazione campi
if ($template['fields_to_rename']){
$this->renameFields($module, $template['fields_to_rename'], $langs);
}
//modifica campi
if ($template['fields_to_modify']){
$this->renameFields($module, $template['fields_to_modify']);
}
// gets all the SLA languages
if (!empty($langs)) {
foreach ($langs as $lang) {
$slalang = get_lang_strings('SLA', $lang);
// now install languages in the module
if (is_array($slalang)) {
foreach ($slalang as $key => $trans) {
SDK::setLanguageEntry($module, $lang, $key, $trans);
}
}
}
}
return true;
}
protected function createBlocks($module, $blocks, $langs) {
global $adb, $table_prefix;
$moduleInstance = Vtecrm_Module::getInstance($module);
foreach ($blocks as $blockname=>$arr){
// check if existing
$block = @Vtecrm_Block::getInstance($arr['label'], $moduleInstance);
if ($block) continue;
$block = new Vtecrm_Block();
$block->label = $arr['label'];
if ($arr['sequence'])
$block->sequence = $arr['sequence'];
if ($arr['showtitle'])
$block->showtitle = $arr['showtitle'];
if ($arr['visible'])
$block->visible = $arr['visible'];
if ($arr['increateview'])
$block->increateview = $arr['increateview'];
if ($arr['ineditview'])
$block->ineditview = $arr['ineditview'];
if ($arr['indetailview'])
$block->indetailview = $arr['indetailview'];
$block->save($moduleInstance);
foreach ($langs as $lang_str){
$file = "modules/$module/language/$lang_str.lang.php";
include($file);
$old = "/\);\s*.?>\s*/";
$new = "'".$arr['label']."' => '".$arr['langs'][$lang_str]."',\n);\n?>";
$contents = preg_replace($old,$new,file_get_contents($file));
file_put_contents($file,$contents);
}
}
}
protected function createFields($module, $fields, $langs) {
global $adb, $table_prefix;
$moduleInstance = Vtecrm_Module::getInstance($module);
foreach ($fields as $fieldname=>$arr){
// check if existing
$field = @Vtecrm_Field::getInstance($fieldname, $moduleInstance);
if ($field) continue;
$field = new Vtecrm_Field();
$field->name = $fieldname;
if ($arr['columnn'])
$field->columnn = $arr['columnn'];
if ($arr['table'])
$field->table = $arr['table'];
else
$field->table = $moduleInstance->basetable;
if ($arr['label'])
$field->label = $arr['label'];
if (!$arr['block']){
$q = "SELECT blockid FROM ".$table_prefix."_blocks where tabid = (select tabid from ".$table_prefix."_tab where name = ?) order by sequence asc";
$res = $adb->limitpQuery($q,0,1,Array($module));
if ($res && $adb->num_rows($res) == 1){
$arr['block'] = $adb->query_result($res,0,'blockid');
}
}
$block_instance = Vtecrm_Block::getInstance($arr['block'],$moduleInstance);
if ($arr['readonly'])
$field->readonly = $arr['readonly'];
else
$field->readonly = 1;
if (!$arr['uitype'])
$arr['uitype'] = 1;
switch($arr['uitype']){
case 9:
$field->columntype = 'C(3)';
$field->typeofdata = 'N~O';
break;
case 7:
case 71:
$field->columntype = 'N(20,2)';
$field->typeofdata = 'N~O';
break;
case 5:
$field->columntype = 'D';
$field->typeofdata = 'D~O';
break;
case 15:
$field->columntype = 'C(255)';
$field->typeofdata = 'V~O';
break;
case 56:
$field->columntype = 'I(1)';
$field->typeofdata = 'C~O';
break;
case 70:
$field->columntype = 'T';
$field->typeofdata = 'T~O';
break;
case 1020:
$field->columntype = 'N(20,0)';
$field->typeofdata = 'N~O';
break;
case 1021:
$field->columntype = 'DT';
$field->typeofdata = 'V~O';
break;
default:
$field->columntype = 'C(255)';
$field->typeofdata = 'V~O';
break;
}
if ($arr['generatedtype'])
$field->generatedtype = $arr['generatedtype'];
if ($arr['columntype'])
$field->columntype = $arr['columntype'];
if ($arr['typeofdata'])
$field->typeofdata = $arr['typeofdata'];
$field->uitype = $arr['uitype'];
if ($arr['masseditable'])
$field->masseditable = $arr['masseditable'];
else
$field->masseditable = 0;
if ($arr['quickcreate']){
$field->quickcreate = $arr['quickcreate'];
$q = "select max(quickcreatesequence)+1 as seq from ".$table_prefix."_field where tabid = (select tabid from ".$table_prefix."_tab where name = ?) and block = ?";
$res = $adb->pquery($q,Array($module,$arr['block']));
if ($res && $adb->num_rows($res)==1)
$field->quicksequence = $adb->query_result($res,0,'seq');
}
else
$field->quickcreate = 1; //crmv@22583
//se picklist aggiungo i valori
if ($arr['picklistvalues']){
$field->setPicklistValues( $arr['picklistvalues'] );
}
if ($arr['helpinfo']){
$field->helpinfo = $arr['helpinfo'];
}
$block_instance->addField($field);
foreach ($langs as $lang_str){
$file = "modules/$module/language/$lang_str.lang.php";
include($file);
$old = "/\);\s*.?>\s*/";
$new = "'".$arr['label']."' => '".$arr['langs'][$lang_str]."',\n);\n?>";
$contents = preg_replace($old,$new,file_get_contents($file));
file_put_contents($file,$contents);
}
}
}
protected function hideFields($module, $fields) {
global $adb, $table_prefix;
$q = "update ".$table_prefix."_def_org_field set visible = 1
where tabid = (select tabid from ".$table_prefix."_tab where name = ?)
and fieldid in (select fieldid from ".$table_prefix."_field where tabid = ".$table_prefix."_def_org_field.tabid
and fieldname in (".generateQuestionMarks($fields)."))";
$params = Array($module,$fields);
$adb->pquery($q,$params);
$q = "update ".$table_prefix."_field set presence = 1
where tabid = (select tabid from ".$table_prefix."_tab where name = ?)
and fieldname in (".generateQuestionMarks($fields).")";
$params = Array($module,$fields);
$adb->pquery($q,$params);
}
protected function renameFields($module, $fields, $langs) {
global $adb, $table_prefix, $mod_strings;
foreach ($fields as $fieldname=>$arr){
$q = "update ".$table_prefix."_field set fieldlabel=? where fieldname = ? and tabid in (select tabid from ".$table_prefix."_tab where name = ?)";
$params = Array($arr['new'],$fieldname,$module);
$adb->pquery($q,$params);
}
foreach ($langs as $lang_str){
$file = "modules/$module/language/$lang_str.lang.php";
include($file);
$old_trad = $mod_strings[$arr['old']];
$old = "/'".$arr['old']."'\s*=>\s*'".$old_trad."'\s*,/";
$new = "'".$arr['new']."' => '".$arr['langs'][$lang_str]."',";
$contents = preg_replace($old,$new,file_get_contents($file));
file_put_contents($file,$contents);
}
}
protected function editFields($module, $fields) {
global $adb, $table_prefix;
foreach ($fields as $field=>$arr){
if (!$arr)
continue;
$q = "update ".$table_prefix."_field set ";
$tot = count($arr);
$cnt = 1;
$params = Array();
foreach ($arr as $column=>$value){
$q.= $column." = ?";
$params[] = $value;
if ($cnt < $tot)
$q.=",";
}
$q .= " where fieldname = ? and tabid in (select tabid from ".$table_prefix."_tab where name = ?)";
$params[] = $field;
$params[] = $module;
$adb->convert2Sql($q,$adb->flatten_array($params));
$adb->pquery($q,$params);
}
}
}
Reference in New Issue View Git Blame Copy Permalink