* SPDX-License-Identifier: AGPL-3.0-only
************************************/
echo TraceIncomingCall();
/**
* This function traces an incoming call and adds it to the databse for vte to pickup,
* it also adds an entry to the activity history of the related Contact/Lead/Account
* only these three modules are supported for now
*/
function TraceIncomingCall(){
require_once('modules/PBXManager/AsteriskUtils.php');
global $adb, $current_user;
global $theme,$app_strings,$log;
global $table_prefix;
$theme_path="themes/".$theme."/";
$image_path=$theme_path."images/";
$asterisk_extension = false;
if(isset($current_user->column_fields)) {
$asterisk_extension = $current_user->column_fields['asterisk_extension'];
} else {
$sql = "select asterisk_extension from ".$table_prefix."_asteriskextensions where userid = ?";
$result = $adb->pquery($sql, array($current_user->id));
$asterisk_extension = $adb->query_result($result, 0, "asterisk_extension");
}
$query = "select * from ".$table_prefix."_asteriskincomingcalls where to_number = ?";
$result = $adb->pquery($query, array($asterisk_extension));
if($adb->num_rows($result)>0){
$flag = $adb->query_result($result,0,"flag");
$oldTime = $adb->query_result($result,0,"timer");
$callerNumber = $adb->query_result($result,0,"from_number");
$callerName = $adb->query_result($result,0,"from_name");
$callerType = $adb->query_result($result,0,"callertype");
$refuid = $adb->query_result($result, 0, "refuid");
if(!empty($callerNumber)){
$tracedCallerInfo = getTraceIncomingCallerInfo($callerNumber);
}
$callerLinks = $tracedCallerInfo['callerLinks'];
$firstCallerInfo = false;
if(!empty($tracedCallerInfo['callerInfos'])) {
$firstCallerInfo = $tracedCallerInfo['callerInfos'];
}
$newTime = time();
if(($newTime-$oldTime)>=3 && $flag == 1){
$adb->pquery("delete from ".$table_prefix."_asteriskincomingcalls where to_number = ?", array($asterisk_extension));
}else{
if($flag==0){
$flag=1;
// Trying to get the Related CRM ID for the Event (if already desired by popup click)
$relcrmid = false;
if(!empty($refuid)) {
$refuidres = $adb->pquery('SELECT relcrmid FROM '.$table_prefix.'_asteriskincomingevents WHERE uid=?',array($refuid));
if($adb->num_rows($refuidres)) $relcrmid = $adb->query_result($refuidres, 0, 'relcrmid');
}
$adb->pquery("update ".$table_prefix."_asteriskincomingcalls set flag = ? where to_number = ?", array($flag, $asterisk_extension));
$activityid = asterisk_addToActivityHistory($callerName, $callerNumber, $callerType, $adb, $current_user->id, $relcrmid, $firstCallerInfo);
}
//prepare the div for incoming calls
$status = "
";
}
}else{
$status = "failure";
}
return $status;
}
//functions for asterisk integration start
/**
* this function returns the caller name based on the phone number that is passed to it
* @param $from - the number which is calling
* returns caller information in name(type) format :: for e.g. Mary Smith (Contact)
* if no information is present in database, it returns :: Unknown Caller (Unknown)
*/
function getTraceIncomingCallerInfo($from) {
global $adb;
// Grab all possible caller informations (lookup for number as well stripped number)
$callerInfos = getCallerInfo($from);
$callerLinks = '';
if($callerInfos !== false){
$callerName = decode_html($callerInfos['name']);
$module = $callerInfos['module'];
$callerModule = " [$module]";
$callerID = $callerInfos['id'];
$callerLinks = $callerLinks."$callerName$callerModule ";
if ($module == "Accounts" || $module == "Contacts"){
if (vtlib_isModuleActive('HelpDesk') && isPermitted('HelpDesk',1, '') == 'yes'){
$singular_modname = vtlib_toSingular('HelpDesk');
$related_module = 'HelpDesk';
$callerLinks .=" ".getTranslatedString('LBL_ADD_NEW'). " ". getTranslatedString($singular_modname) ."";
}
}
if (vtlib_isModuleActive('Calendar') && isPermitted('Calendar',1, '') == 'yes'){
$related_module = 'Calendar';
$activity_mode = 'Task';
$singular_modname = vtlib_toSingular('Calendar');
$callerLinks .=" ".getTranslatedString('LBL_ADD_NEW'). " ". getTranslatedString($singular_modname) ."";
$activity_mode = 'Events';
$singular_modname = vtlib_toSingular('Events');
$callerLinks .=" ".getTranslatedString('LBL_ADD_NEW'). " ". getTranslatedString($singular_modname) ."";
}
}else{
$callerLinks = $callerLinks." ".getTranslatedString('LBL_CREATE_LEAD')." ".getTranslatedString('LBL_CREATE_CONTACT')." ".getTranslatedString('LBL_CREATE_ACCOUNT')."";
}
return array(
'callerInfos' => $callerInfos,
'callerLinks' => $callerLinks
);
}
?>