* SPDX-License-Identifier: AGPL-3.0-only
************************************/
/** Function to get the list of tickets for the currently loggedin user
**/
function getMyTickets($maxval, $calCnt)
{
global $log;
$log->debug("Entering getMyTickets() method ...");
global $current_user;
global $current_language;
global $adb, $table_prefix;
$currentModuleStrings = return_module_language($current_language, 'HelpDesk');
$searchQuery = "SELECT " . $table_prefix . "_troubletickets.ticketid,
" . $table_prefix . "_troubletickets.parent_id," . $table_prefix . "_troubletickets.title
FROM " . $table_prefix . "_troubletickets
INNER JOIN " . $table_prefix . "_crmentity on " . $table_prefix . "_crmentity.crmid = " . $table_prefix . "_troubletickets.ticketid
INNER JOIN " . $table_prefix . "_users on " . $table_prefix . "_users.id = " . $table_prefix . "_crmentity.smownerid
where " . $table_prefix . "_crmentity.smownerid = ? and " . $table_prefix . "_crmentity.deleted = 0 and " . $table_prefix . "_troubletickets.status <> 'Closed' ORDER BY createdtime DESC";
if ($calCnt == 'calculateCnt') {
$listResultRows = $adb->pquery(mkCountQuery($searchQuery), array($current_user->id));
return $adb->query_result($listResultRows, 0, 'count');
}
$ticketResult = $adb->limitpQuery($searchQuery, 0, $maxval, array($current_user->id));
if ($adb->num_rows($tktresult)) {
$title = array();
$title[] = 'myTickets.gif';
$title[] = $currentModuleStrings['LBL_MY_TICKETS'];
$title[] = 'home_mytkt';
$header = array();
$header[] = $currentModuleStrings['LBL_SUBJECT'];
$header[] = $currentModuleStrings['Related To'];
$numberOfRows = $adb->num_rows($ticketResult);
for ($i = 0; $i < $adb->num_rows($ticketResult); $i++) {
$value = array();
$ticketId = $adb->query_result($ticketResult, $i, "ticketid");
$viewStatus = $adb->query_result($ticketResult, $i, "viewstatus");
if ($viewStatus == 'Unread') {
$value[] = '' . $adb->query_result($ticketResult, $i, "title") . '';
} elseif ($viewStatus == 'Marked') {
$value[] = '' . $adb->query_result($ticketResult, $i, "title") . '';
} else {
$value[] = '' . substr($adb->query_result($ticketResult, $i, "title"), 0, 20) . '';
}
$parentId = $adb->query_result($ticketResult, $i, "parent_id");
$parentName = '';
if ($parentId != '' && $parentId != NULL) {
$parentName = getParentLink($parentName);
}
$value[] = $parentName;
$entries[$ticketId] = $value;
}
$searchQry = "&query=true&Fields0=" . $table_prefix . "_troubletickets.status&Condition0=n&Srch_value0=closed&Fields1=" . $table_prefix . "_crmentity.smownerid&Condition1=c&Srch_value1=" . $current_user->column_fields['user_name'] . "&searchtype=advance&search_cnt=2&matchtype=all"; // crmv@157122
$values = array('ModuleName' => 'HelpDesk', 'Title' => $title, 'Header' => $header, 'Entries' => $entries, 'search_qry' => $searchQry);
if (($numberOfRows == 0) || ($numberOfRows > 0)) {
$log->debug("Exiting getMyTickets method ...");
return $values;
}
}
$log->debug("Exiting getMyTickets method ...");
}
/** Function to get the parent (Account or Contact) link
* @param int $parentId -- parent id of the ticket (accountid or contactid)
* return string $parent_name -- return the parent name as a link
**/
function getParentLink($parentId)
{
global $log;
$log->debug("Entering getParentLink(" . $parentId . ") method ...");
global $adb, $table_prefix;
// Static caching
static $__cache_listtickets_parentlink = array();
if (isset($__cache_listtickets_parentlink[$parentId])) {
return $__cache_listtickets_parentlink[$parentId];
}
$parentModule = getSalesEntityType($parentId); //crmv@171021
if ($parentModule == 'Contacts') {
$sql = "select firstname,lastname from " . $table_prefix . "_contactdetails where contactid=?";
$res = $adb->pquery($sql, array($parentId));
$parent = $adb->query_result($res, 0, 'firstname');
$parent .= ' ' . $adb->query_result($res, 0, 'lastname');
$parentName = '' . $parent . '';
}
if ($parentModule == 'Accounts') {
$sql = "select accountname from " . $table_prefix . "_account where accountid=?";
$sqlResult = $adb->pquery($sql, array($parentId));
$parent = $adb->query_result($sqlResult, 0, 'accountname');
$parentName = '' . $parent . '';
}
// Add to cache
$__cache_listtickets_parentlink[$parentId] = $parentName;
$log->debug("Exiting getParentLink method ...");
return $parentName;
}