<?php
/*************************************
 * SPDX-FileCopyrightText: 2009-2020 Vtenext S.r.l. <info@vtenext.com> 
 * SPDX-License-Identifier: AGPL-3.0-only  
 ************************************/
$mod_strings = array(
	'LBL_MODULE_NAME'=>'Trouble Tickets',
	'LBL_GROUP'=>'Group',
	'LBL_ACCOUNT_NAME'=>'Account Name',
	'LBL_CONTACT_NAME'=>'Contact Name',
	'LBL_SUBJECT'=>'Subject : ',
	'LBL_NEW_FORM_TITLE'=>'New Ticket',
	'LBL_DESCRIPTION'=>'Description',
	'NTC_DELETE_CONFIRMATION'=>'Are you sure you want to delete this record?',
	'LBL_CUSTOM_FIELD_SETTINGS'=>'Custom Field Settings:',
	'LBL_PICKLIST_FIELD_SETTINGS'=>'Picklist Field Settings:',
	'Leads'=>'Lead',
	'Accounts'=>'Account',
	'Contacts'=>'Contact',
	'Opportunities'=>'Opportunity',
	'LBL_CUSTOM_INFORMATION'=>'Custom Information',
	'LBL_DESCRIPTION_INFORMATION'=>'Description Information',
	'LBL_ACCOUNT'=>'Account',
	'LBL_OPPURTUNITY'=>'Opportunity',
	'LBL_PRODUCT'=>'Product',
	'LBL_COLON'=>':',
	'LBL_TICKET'=>'Ticket',
	'LBL_CONTACT'=>'Contact',
	'LBL_STATUS'=>'Status',
	'LBL_ASSIGNED_TO'=>'Assigned To',
	'LBL_FAQ'=>'FAQ',
	'LBL_VIEW_FAQS'=>'View FAQs',
	'LBL_ADD_FAQS'=>'Add FAQs',
	'LBL_FAQ_CATEGORIES'=>'FAQ Categories',
	'LBL_PRIORITY'=>'Priority',
	'LBL_CATEGORY'=>'Category',
	'LBL_ANSWER'=>'Answer',
	'LBL_COMMENTS'=>'Comments',
	'LBL_AUTHOR'=>'Author',
	'LBL_QUESTION'=>'Question',
	'LBL_ATTACHMENTS'=>'Attachments',
	'LBL_NEW_ATTACHMENT'=>'New Attachment',
	'LBL_SEND_MAIL'=>'Send Mail',
	'LBL_CREATED_DATE'=>'Created Date',
	'LBL_IS'=>'is',
	'LBL_IS_NOT'=>'is not',
	'LBL_IS_BEFORE'=>'is before',
	'LBL_IS_AFTER'=>'is after',
	'LBL_STATISTICS'=>'Statistics',
	'LBL_TICKET_ID'=>'Ticket Id',
	'LBL_MY_TICKETS'=>'My Tickets',
	'LBL_MY_FAQ'=>'My Faq\'s',
	'LBL_ESTIMATED_FINISHING_TIME'=>'Estimated end Time',
	'LBL_SELECT_TICKET'=>'Select Ticket',
	'LBL_CHANGE_OWNER'=>'Change Owner',
	'LBL_CHANGE_STATUS'=>'Change Status',
	'LBL_TICKET_TITLE'=>'Title',
	'LBL_TICKET_DESCRIPTION'=>'Description',
	'LBL_TICKET_CATEGORY'=>'Category',
	'LBL_TICKET_PRIORITY'=>'Priority',
	'LBL_NEW_TICKET'=>'New Ticket',
	'LBL_TICKET_INFORMATION'=>'Ticket Information',
	'LBL_LIST_FORM_TITLE'=>'Tickets List',
	'LBL_SEARCH_FORM_TITLE'=>'Ticket Search',
	'LBL_CHOOSE_A_VIEW'=>'Choose a View...',
	'LBL_ALL'=>'All',
	'LBL_LOW'=>'Low',
	'LBL_MEDIUM'=>'Medium',
	'LBL_HIGH'=>'High',
	'LBL_CRITICAL'=>'Critical',
	'Assigned To'=>'Assigned To',
	'Contact Name'=>'Contact Name',
	'Priority'=>'Priority',
	'Status'=>'Status',
	'Category'=>'Category',
	'Update History'=>'Update History',
	'Created Time'=>'Time created',
	'Modified Time'=>'Modified Time',
	'Title'=>'Title',
	'Description'=>'Description',
	'LBL_TICKET_CUMULATIVE_STATISTICS'=>'Ticket Cumulative Statistics:',
	'LBL_CASE_TOPIC'=>'Case Topic',
	'LBL_OPEN'=>'Open',
	'LBL_CLOSED'=>'Closed',
	'LBL_TOTAL'=>'Total',
	'LBL_TICKET_HISTORY'=>'Ticket History',
	'LBL_CATEGORIES'=>'Categories',
	'LBL_PRIORITIES'=>'Priorities',
	'LBL_SUPPORTERS'=>'Supporters',
	'LBL_TICKET_RESOLUTION'=>'Solution Information',
	'Solution'=>'Solution',
	'Add Comment'=>'Add Comment',
	'LBL_ADD_COMMENT'=>'Add Comment',
	'Ticket ID'=>'Ticket ID',
	'Subject'=>'Subject',
	'Severity'=>'Severity',
	'Product Name'=>'Product Name',
	'Related To'=>'Related To',
	'LBL_MORE'=>'More',
	'LBL_TICKETS'=>'Tickets',
	'LBL_CUMULATIVE_STATISTICS'=>'Cumulative Statistics',
	'LBL_CONVERT_AS_FAQ_BUTTON_TITLE'=>'Convert As FAQ',
	'LBL_CONVERT_AS_FAQ_BUTTON_KEY'=>'C',
	'LBL_CONVERT_AS_FAQ_BUTTON_LABEL'=>'Convert As FAQ',
	'Attachment'=>'Attachment',
	'LBL_COMMENT_INFORMATION'=>'Comment Information',
	'Big Problem'=>'Big Problem',
	'Small Problem'=>'Small Problem',
	'Other Problem'=>'Other Problem',
	'Low'=>'Low',
	'Normal'=>'Normal',
	'High'=>'High',
	'Urgent'=>'Urgent',
	'Minor'=>'Minor',
	'Major'=>'Major',
	'Feature'=>'Feature',
	'Critical'=>'Critical',
	'Open'=>'Open',
	'In Progress'=>'In Progress',
	'Wait For Response'=>'Wait For Response',
	'Closed'=>'Closed',
	'Answered by customer'=>'Answered by customer',	//crmv@126830
	'Hi'=>'Hi',
	'Dear'=>'Dear',
	'LBL_PORTAL_BODY_MAILINFO'=>'The Ticket is',
	'LBL_DETAIL'=>'the details are :',
	'LBL_REGARDS'=>'Regards',
	'LBL_TEAM'=>'HelpDesk Team',
	'LBL_TICKET_DETAILS'=>'Ticket Details',
	'created'=>'created',
	'replied'=>'replied',
	'reply'=>'There is a reply to',
	'customer_portal'=>'in the "Customer Portal" at .',
	'link'=>'You can use the following link to view the responses:',
	'Thanks'=>'Thanks',
	'Support_team'=>' Support Team',
	'LBL_STATUS_CLOSED'=>'Closed',
	'LBL_STATUS_UPDATE'=>'Ticket status is updated as',
	'LBL_COULDNOT_CLOSED'=>'Ticket could not be',
	'LBL_CUSTOMER_COMMENTS'=>'Customer has provided the following additional information to your reply:',
	'LBL_RESPOND'=>'Please respond to above ticket as soon as possible.',
	'LBL_SUPPORT_ADMIN'=>'Support Administrator',
	'LBL_RESPONDTO_TICKETID'=>'Respond to Ticket ID',
	'LBL_CUSTOMER_PORTAL'=>'in Customer Portal - URGENT',
	'LBL_LOGIN_DETAILS'=>'These are your Customer Portal login details :',
	'LBL_MAIL_COULDNOT_SENT'=>'Mail could not be sent',
	'LBL_USERNAME'=>'User Name :',
	'LBL_PASSWORD'=>'Password :',
	'LBL_SUBJECT_PORTAL_LOGIN_DETAILS'=>'Regarding your Customer Portal login details',
	'LBL_GIVE_MAILID'=>'Please enter your email address',
	'LBL_CHECK_MAILID'=>'Please check your email address for the Customer Portal',
	'LBL_LOGIN_REVOKED'=>'Your login is no longer valid. Please contact your admin.',
	'LBL_MAIL_SENT'=>'Mail has been sent to your email address with the customer portal login details',
	'LBL_ALTBODY'=>'This is the body text for non-HTML mail clients',
	'projects'=>'Projects',
	'choose'=>'Choose',
	'Internal Project Nummer'=>'Internal Project Number',
	'External Project Nummer'=>'External Project Number',
	'LBL_TimeCard'=>'Intervention',
	'LBL_TimeCards'=>'Intervention',
	'LBL_TCDate'=>'Date',
	'LBL_TCWorker'=>'User',
	'LBL_TCUnits'=>'Units',
	'LBL_TCTime'=>'Time',
	'LBL_TCType'=>'Type',
	'LBL_TCMoveUp'=>'Move Up',
	'LBL_TCMoveDown'=>'Move Down',
	'LBL_NewTC'=>'New Intervention',
	'LBL_NewState'=>'Change ticket status to',
	'LBL_ReassignTicketTo'=>'Assign ticket to',
	'LBL_CHANGE'=>'Change Owner',
	'TimeCard_DELETE_CONFIRMATION'=>'Are you sure you want to delete the intervention number ',
	'TimeCard_Question'=>'?',
	'LBL_CONVERT_AS_SALESORDER_BUTTON_TITLE'=>'Convert to Sales Order',
	'LBL_CONVERT_AS_SALESORDER_BUTTON_KEY'=>'S',
	'LBL_CONVERT_AS_SALESORDER_BUTTON_LABEL'=>'Convert to Sales Order',
	'LBL_AS_PDF'=>'(pdf)',
	'MSG_NoSalesEntity'=>'Not Associated',
	'ElapsedTime'=>'Elapsed Time',
	'FinishDate'=>'End date',
	'TimeDedicated'=>'Time Dedicated',
	'WorkMaterial'=>'Work and Material',
	'sortReturn'=>'Back',
	'sortReturnKey'=>'V',
	'sortClose'=>'Close',
	'sortCloseKey'=>'X',
	'sortReport'=>'Report',
	'sortReportKey'=>'L',
	'sortSeeWO'=>'View Work orders',
	'sortSeeWOKey'=>'V',
	'sortUserNotDefined'=>'User not defined',
	'sortWOforUser'=>'Sort Workorders for user ',
	'sortNoWOPending'=>'No Workorders pending',
	'sortPendingWO'=>'Pending Workorders for user ',
	'sortOrder'=>'Order',
	'sortTitle'=>'Title',
	'sortMaterial'=>'Material',
	'Comment'=>'Comment',
	'InvoiceLine'=>'Invoice Line',
	'BlockedComment'=>'Blocked Comment',
	'LBL_SUPPORT_EXPIRY_DATE'=>'Support Expiry Date',
	'Support Expiry Date'=>'Support Expiry Date',
	'CONVERT_SALESORDER'=>'Convert to Sales Order',
	'CONVERT_INVOICE'=>'Convert to Invoice',
	'Hours'=>'Hours',
	'Days'=>'Days',
	'LBL_HELPINFO_HOURS'=>'Estimated number of days for the Ticket.<br>When this ticket is added to a Service Contract, the tracking unit of the Contract updates the units used when a ticket is Closed.',
	'LBL_HELPINFO_DAYS'=>'Estimated number of days for the Ticket.<br>When this ticket is added to a Service Contract, the tracking unit of the Contract updates the units used when a ticket is Closed.',
	'Ticket created. Assigned to'=>'Ticket created. Assigned to',
	'group'=>'group',
	'user'=>'user',
	'by'=>'by',
	'on'=>'on',
	'Status Changed to'=>'Status Changed to',
	'Priority Changed to'=>'Priority Changed to',
	'Severity Changed to'=>'Severity Changed to',
	'Category Changed to'=>'Category Changed to',
	'Transferred to group'=>'Transferred to group',
	'Transferred to user'=>'Transferred to user',
	'ProjectPlan'=>'Project',
	'ProjectTask'=>'Project Task',
	'SLA'=>'SLA Management',
	'SINGLE_SLA'=>'SLA Management',
	'LBL_SLA'=>'SLA timings',
	'Time Elapsed'=>'Time Elapsed',
	'Time remaining'=>'Time remaining',
	'SLA start date'=>'SLA start date',
	'SLA end date'=>'SLA end date',
	'Update Time'=>'Update Time',
	'SLA Estimated Time'=>'SLA Estimated Time',
	'Due Date'=>'Due Date',
	'Due Time'=>'Due time (hh:mm)',
	'Time Last Status Change'=>'Time Last Status Change',
	'Time Elapsed Last Status Change'=>'Time Elapsed since Last Status Change',
	'Reset SLA'=>'Reset SLA',
	'End SLA'=>'End SLA',
	'Idle Time Elapsed'=>'Idle Time Elapsed',
	'Out SLA Time Elapsed'=>'Out SLA Time Elapsed',
	'Mail Converter Action'=>'Mail Converter Action',
	'LBL_DO_NOT_IMPORT_ANYMORE'=>'Mark as Spam',
	'LBL_SIGNATURE_BLOCK' => 'Ticket Signature',
	'HelpDeskSignature' => 'Signature',
	'NO_SIGNATURE_IMAGE' => 'No Signature',
	// crmv@104782 
	'LBL_MAIL_INFO' => 'Mail Information',
	'Answer by mail' => 'Answer by mail',
	'Answer by mail (info)' => 'Answer by mail (info)',
	'Mail From' => 'Mail From',
	'Mail To' => 'Mail To',
	'Mail Cc' => 'Mail Cc',
	'Mail Bcc' => 'Mail Bcc',
	'HelpDesk From Name' => 'VTE From Name',
	'HelpDesk From' => 'VTE From Mail',
	'Mail Date' => 'Mail Date',
	'Mail Converter Action' => 'Mail Converter Action',
	// crmv@104782e
	// crmv@160733
	'LBL_CONFIDENTIAL_INFO' => 'Confidential information',
	'LBL_SAVE_CONFIDENTIAL_COMMENT' => 'Request confidential information',
	'LBL_CONFIDENTIAL_REQUEST' => 'User request',
	'LBL_CONFIDENTIAL_RESPONSE' => 'Confidential response',
	'LBL_REQUEST_CONFIDENTIAL_INFO_DESC' => 'Choose a password to encrypt confidential information',
	'LBL_REQUEST_CONFIDENTIAL_INFO_MORE' => 'You can also write a additional comments (standard or encrypted) to explain the needed information.',
	'LBL_CONFIDENTIAL_INFO_REQUEST_TEXT' => 'To provide the requested information, click {HERELINK}',
	'LBL_CONFIDENTIAL_INFO_REQUEST_ETEXT' => 'Confidential information has been requested. To provide it, click {HERELINK}',
	'LBL_CONFIDENTIAL_INFO_REPLY_TEXT' => 'The requested confidential information have been provided. To see them click {HERELINK}',
	'LBL_CONFIDENTIAL_INFO_SEE_DESC' => 'Type the password chosen before and click on Show Information',
	'LBL_CONFIDENTIAL_INFO_SHOW_BTN' => 'Show information',
	'LBL_ADD_ENCRYPTED_COMMENT' => 'Add encrypted comment',
	'LBL_WONT_BE_ENCRYPTED' => 'Won\'t be encrypted',
	// crmv@160733e
'LBL_SLA' => 'SLA timings',
'Time Elapsed' => 'Time Elapsed',
'Time remaining' => 'Time remaining',
'SLA start date' => 'SLA start date',
'SLA end date' => 'SLA end date',
'Update Time' => 'Update Time',
'SLA Estimated Time' => 'SLA Estimated Time',
'Due Date' => 'Due Date',
'Due Time' => 'Due time (hh:mm)',
'Time Last Status Change' => 'Time Last Status Change',
'Time Elapsed Last Status Change' => 'Time Elapsed Last Status Change',
'Reset SLA' => 'Reset SLA',
'End SLA' => 'End SLA',
'Idle Time Elapsed' => 'Idle Time Elapsed',
'Out SLA Time Elapsed' => 'Out SLA Time Elapsed',
);
?>